A mystery shopping service can help you see what’s happening in your business when you’re not around. But just collecting information isn’t nearly enough.
All that data means nothing if your partner doesn’t have the experience to ask the right questions and and the know-how to help convert your data into actionable plans.
You’ll never feel like “just another client” with A Customer’s Point of View, Inc.. We work hand-in-hand with you to develop a custom shopping program that meets your needs. No cookie cutter programs here.
We’re small enough to provide you individualized service but big enough to execute large-scale shopping projects throughout North America.
A Customer’s Point of View, Inc. employs only the best field and phone agents to go into the market for our clients. Each one is trained to professionally assess the elements that make a difference in your business.
We’ll develop a plan together to target that data points that matter to you and then our team of professional evaluators will execute with precision.
Every shopping program we run is a custom program, specially designed to meet the needs of your organization.
Our proprietary web-based reporting software is convenient and provides the data you need to make critical improvements.
We’ve been around the block more than once. Whether it's your first mystery shop or your thousandth, we're prepared for you.
We pride ourselves on building strong relationships with our clients, to meet their long-term goals, not just short term needs.
We’ve build the best staff in the industry by offering competitive rates, treating them and superior screening processes.