We become an extension of your business
No two businesses operate the same way. A specialty retailer needs something very different from a transit agency, and a government compliance check cannot be treated like a simple customer service review.
We start by listening to your objectives, challenges, and even the small details relevant to you. From there, we design an evaluation plan that reflects your priorities from start to finish. You will get a fully personalized, 360-degree overview of how you can improve overall customer experience.
We offer actionable insights at every step
Explore All Our Services
Information alone rarely changes anything. We have seen businesses collect endless reports, only for them to stay untouched because they do not point to a clear direction.
At A Customer Point of View, we focus on insights that actually move the needle. Every evaluation highlights not just what happened, but why it matters and what you should do about it.
What We Do
Whether it is retail or transport, over 80% of customers switch brands after a poor experience. And businesses do not even know what actually happened.
At A Customer’s Point of View (ACP), we bring those blind spots to light. We offer actionable insights from every angle so you know what went right, where you are performing well, and how you can build customer trust where it matters the most.
Every visit. Every vibe. Every voice.
See your business from a customer’s point of view.
Uncover gaps holding your customer experience back
Mystery Shopping for Government Agencies
Government agencies struggle to ensure compliance and public service quality. We help them achieve both.
Mystery Shopping for Specialty Retail
Evaluate staff knowledge and in-store shopping experience without affecting your business operations.
Mystery Riding for Transit Companies
Measure rider satisfaction at every touchpoint to make sure all your efforts on service delivery are paying off.
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Ready to see your business from a customer’s point of view?
See your business from A Customer’s Point of View.
Let’s get started by creating a better customer experience today!
