Apathetic employees. Dirty windows. Ineffective training programs. Poorly executed initiatives.
What you don’t see in your stores does hurt you…but it’s not always easy to understand what’s going wrong.
You can’t possibly see everything that’s going on in your business. But it’s still your job to know what’s happening everywhere, all the time.
A well-designed mystery shopping program helps you pull back the curtain on your customer experience.
See what your customers see. Find out which locations are following your direction and who is falling behind.
Get ground-level insights into where your customer experience is lacking and take action to improve delight your customers, build brand loyalty and drive more sales.
We love data. But we also understand that data is a tool, not a solution. So we’ll never dump a stack of reports on your desk and wish you the best of luck.
We’ll help you develop actionable plans to advance your goals, based on our experience conducting 100,000+ mystery shops for over 20 years.
Every shopping program we run is a custom program, specially designed to meet the needs of your organization.
Our web-based reporting software is convenient and provides the data you need to make critical improvements.
We’ve been around the block more than once. Whether it's your first mystery shop or your thousandth, we're prepared for you.
We pride ourselves on building strong relationships with our clients, to meet their long-term goals, not just short term needs.
We’ve build the best staff in the industry by offering competitive rates, treating them and superior screening processes.
I initially started using A Customer’s Point of View services when I was the Concessions Manager at Hartsfield-Jackson Atlanta International Airport in 2000. A Customer’s Point of View has always provided prompt, accurate reporting and I highly recommend them.
Click below to send us a message or give us a call at (770) 288-2717.
Let’s get started creating a better customer experience today!
Click below to send us a message or give us a call at (770) 288-2717. Let’s get started creating a better customer experience today!