Apathetic employees. Dirty windows. Ineffective training programs. Poorly executed initiatives.
What you don’t see in your stores does hurt you…but it’s not always easy to understand what’s going wrong.
You can’t possibly see everything that’s going on in your business. But it’s still your job to know what’s happening everywhere, all the time.
A well-designed mystery shopping program helps you pull back the curtain on your customer experience.
See what your customers see. Find out which locations are following your direction and who is falling behind.
Get ground-level insights into where your customer experience is lacking and take action to improve delight your customers, build brand loyalty and drive more sales.
We love data. But we also understand that data is a tool, not a solution. So we’ll never dump a stack of reports on your desk and wish you the best of luck.
We’ll help you develop actionable plans to advance your goals, based on our experience conducting 100,000+ mystery shops over the past 20 years.
Every shopping program we run is a custom program, specially designed to meet the needs of your organization.
Our proprietary web-based reporting software is convenient and provides the data you need to make critical improvements.
We’ve been around the block more than once. Whether it's your first mystery shop or your thousandth, we're prepared for you.
We pride ourselves on building strong relationships with our clients, to meet their long-term goals, not just short term needs.
We’ve build the best staff in the industry by offering competitive rates, treating them and superior screening processes.
“When my corporation tasked me with finding a mystery shop program for our properties covering four states, I received quotes from the do-all, be-all shopping firms and the cut-rate, get-what-you-pay-for firms.
To say the least, I did not get the warm-fuzzies with any of those.
I then happened upon A Customer’s Point of View. They were just what we had been looking for in price, experience, and reporting capabilities.”
I initially started using A Customer’s Point of View services when I was the Concessions Manager at Hartsfield-Jackson Atlanta International Airport in 2000. A Customer’s Point of View has always provided prompt, accurate reporting and I highly recommend them.
Click below to send us a message or give us a call at (770) 288-2717.
Let’s get started creating a better customer experience today!
Each mystery shopping job we perform is a custom program for the specific customer. Pricing will depend on the number of locations to be shopped and the specific research we conduct. Contact us for a free consultation.
We’re based in Atlanta, GA but our team is throughout North America. We can conduct mystery shops across the US, as well as in Mexico and Canada.
Most of our programs are up and running in about 30 days. But we have executed jobs in less time. If you have a particular urgency, contact us and we’ll let you know if it’s possible.
Of course! We get clients like this all the time. Unfortunately, not all of our competitors really listen to what you need. We’ll never try to force you into a pre-structured program. Instead, we’ll work with you to get you what you need. Let us know what’s not working with your current solution and we’ll come up with a program that meets your needs.
We give clear instructions and training to our shoppers before each job, so they know what to look for. If a shopper submits sub-par work then we stop working with them. We stand behind the work of our shopping team 100%.
Absolutely! If you’re in a service-based industry then a mystery shopping service can help you. If we haven’t done your industry before, we’ll work with you to figure out your needs and create a new program for you. We’re always up for a challenge!
It’s simple! Just click any of the big green buttons on this page and send us a message!
Or call us at (770) 288-2717, if you prefer. We’ll be waiting to help you.
Click below to send us a message or give us a call at (770) 288-2717. Let’s get started creating a better customer experience today!
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