Mystery Rider

Improve rider experience and boost your bottom line.

Custom-built mystery rider programs for public transit, airports, taxis and more.

  • Custom Programs
  • Robust Reporting
  • Decades of Experience
  • Strong Relationships

Increase your ridership with
exceptional service.

The quality, consistency and comfort of your services all factor into your riders’ decision to leave the car at home today. ACPView will show you exactly where your service is lacking and what you can do to fix it.

We have decades of experience and 10,000+ mystery rides under our belt. Plus, we’ve got a network of well-trained staff that is ready to hit the field to bring you actionable insights to help you improve your rider experience.

Talk to us about your challenges and we’ll help you develop a custom program that’s perfect for your needs.

Talk to us about Mystery Riding

Providing custom mystery rider solutions for:

Public Transit

Airport Ground Transport

Rail Services

Taxi Companies


Stations and call centers

See what your riders see:

  • Federal ADA compliance and monitoring
  • Telephone call center perfomance
  • Operator driving and safety perfomance
  • Operator customer service and friendliness
  • Bus operator mobile device tie down compliance
  • Bus/rail announcements compliance
  • Condition of vehicle and safety equipment
  • Overall vehicle cleanliness
  • Bus ramp/lift operation
  • Frequency of passbys
  • Paratransit reservations and ride services
  • Elevator/escalator operations/outages
  • Effectiveness of public announcements
  • Performance versus schedule (on-time analysis)


Transit Customer Service Manager

ACPVIEW’s expertise, responsiveness and suggestions have made our program very effective and we are capturing the information that we needed. The quality of the evaluations and the reporting is excellent. We highly recommend using their services.

FAQ - Mystery Rider

How do I get started?

Just send us a message with a little bit about your situation. We'll contact you to schedule a free initial consultation.

How long does a mystery rider program take to get started?

Every program is different and the timeframe will depend on the size of the program, the location and other factors. After our initial consultation, we'll have a better idea of your needs and we can give you a more accurate estimate. Contact us for a consultation.

Do you audit transit stations or just vehicles?

We are able to analyze and assess any aspects of your operation, including ticket counters, automated ticket machine performance, call-center support, field personnel, employee friendliness and professionalism, ride experience, signage and more.
Just let us know what you need, we've probably done it before.

What companies or transit authorities have you worked with?

For privacy reasons, we're unable to publish many of our past clients on our website but we have worked with taxi bureaus, major metropolitan and rural transit systems and private charter bus companies. If you have questions about our experience in a particular industry, please just contact us and we'll share some additional information.

How can I trust that your riders will do a good job?

We recruit only the best mystery shoppers, callers and riders. In addition, we have developed a unique system of checks and balances to ensure that you receive an accurate report.

I have a unique situation, can you help me?

Custom solutions are our thing. So if you have a unique challenge, don't take it to a big corporate company that doesn't have the flexibility you require. We'd love to help you.

Get ready to see what your riders see.

Click below to send us a message or give us a call at (770) 288-2717. Let’s get started creating a better customer experience today!