Mystery Shopper
Get an insider’s look at your in-store or on-site customer experience. Our trained mystery shoppers note every detail—from greeting and product knowledge to checkout speed—to help you refine operations.
Why You Need a Mystery Shopper
Customers remember how they were treated long after they forget the product price.
Cleanliness, signage, checkout speed. All influence satisfaction but often go unnoticed.
Training manuals do not guarantee consistent execution across different locations.
How We Work
- Step One: You outline your goals. Maybe it is product knowledge, checkout speed, or compliance.
- Step Two: We send trained shoppers who blend in with your regular customers.
- Step Three: You get detailed reporting that reflects the customer’s full journey.
Process
Step Into Your Customer’s Shoes
The in-store experience is more than shelves and prices. It is about whether someone feels acknowledged, guided, and comfortable making a purchase. A mystery shopper lets you see what is really happening on the ground.
Why Choose ACP View
Our team has made thousands of calls across industries, and we know what to listen for.
Whether you care about compliance, sales approach, or tone, we will tailor our approach to your specific goals.
We note pauses, energy shifts, confidence levels, and other human cues that reveal real quality.
Our reports are not just checklists. They show patterns, highlight strengths, and point out risks.
We have shopped everything from corner stores to big-box retailers, and we know what to look for.
We assess not just “what happened,” but why it matters to your customer in a particular scenario.
Whether you need a simple purchase, a return test, or a compliance check, we adapt to your goals.
We never overwhelm you with data. We highlight the points that help you train and reward staff.
Want to know what your customers truly experience?
A mystery shopper can give you the clarity no survey ever will.
Everything You Need to Know About
Mystery Shopping
Mystery shopping is a method used by companies to evaluate the quality of service, compliance with regulations, and overall customer experience by hiring individuals to pose as regular customers.
Retailers, restaurants, airports, banks, hotels, transit agencies and just about any type of service provider.
No prior experience is required, but attention to detail, good writing skills, and reliability are essential.
Payment varies depending on the assignment. Some shops pay a flat fee (e.g., $10–$50), while others reimburse expenses or offer free products/services.
· Payments are made via PayPal or Direct Deposit
· Shops submitted between the 1st and 15th of a month are paid by the 1st of the following month.
· Shops submitted between the 16th and 31st are paid by the 15th of the next month.
6. Are mystery shoppers employees or independent contractors?
You’ll follow specific instructions, observe staff behavior, take notes and photos discreetly, and submit a detailed report afterward.
Sometimes, yes. If required, purchases are often reimbursed up to a certain amount.
· Avoid fake checks — scammers send large checks and ask you to send money back; they’ll bounce later.
· Watch email addresses — real companies use official domains (e.g., @acpview.com, not Gmail or Yahoo).
· Ignore too-good-to-be-true offers — legit shops usually pay $10–$50.
· Don’t send or deposit money for anyone.
Yes, you are typically free to accept or decline assignments based on your availability and interest.
It’s usually considered a side gig, but some experienced shoppers manage to earn a steady income by working with multiple agencies.
Testimonial
What they say about us
We've worked with A Customer Point of View for years and couldn’t be happier. Their mystery shoppers are consistently professional, helping us monitor service across 30+ restaurants—including Popeyes, Burger King, and Krispy Kreme. The detailed feedback we receive each month helps us improve both lobby and drive-thru performance. They’ve become a valuable partner in our growth.
Area Manager of Fast Food Chain