Case Study

We've worked with A Customer Point of View for years and couldn’t be happier. Their mystery shoppers are consistently professional, helping us monitor service across 30+ restaurants—including Popeyes, Burger King, and Krispy Kreme. The detailed feedback we receive each month helps us improve both lobby and drive-thru performance. They’ve become a valuable partner in our growth.

Since partnering with A Customer’s Point of View in 2022, we’ve had a strong, collaborative relationship. They’ve been flexible, responsive, and consistently delivered quality mystery rider services. Their leadership is easy to work with, and their performance has exceeded expectations—so much so that we extended the contract for another year.

When I was tasked with finding a mystery shopping program across four states, I was overwhelmed—until I found A Customer's Point of View. Evelyn and her team stood out with the right balance of pricing, experience, and support. As newcomers to mystery shopping, their guidance made everything easy. The setup, reporting, and ongoing adjustments were smooth and stress-free.

Since 2018, A Customer’s Point of View has supported MARTA’s Mystery Customer Program with professionalism and consistency. Their team provides timely, accurate reports—especially in areas related to ADA compliance. Under Evelyn Arnette’s leadership, they’ve proven to be experienced, reliable, and effective.

ACP has been an invaluable partner in helping us meet our customer service goals at the world’s busiest airport. Their custom-designed mystery shops have not only improved our service standards but also helped us identify and address performance issues. Their professionalism is top-notch, and I highly recommend them as a business partner.