About Us

Founded in 1997, A Customer's Pointof View was born from a simple but powerful idea: to connect businesses with their customers through authentic, actionable feedback. What began as a small team of passionate customer experience professionals has since evolved into a full-service firm dedicated to helping organizations of all sizes enhance performance, build loyalty, and stand out in competitive markets.

Located just 30 minutes south of the Atlanta, we proudly serve clients across the United States and beyond, offering deep insights and personalized solutions that drive real results.

Who we are

Industries We Serve

At ACPView, we partner with a diverse range of industries where customer experience truly matters. Our clients span dynamic sectors such as:

No matter the industry, we bring tailored insights and strategic support to help you exceed expectations and deliver exceptional service.

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28+
Years of Experience

Mission & Values

At A Customer’s Point of View, we are committed to delivering insightful, actionable market research that drives real improvements for our clients. Through our CTIC Method (pronounced “critique”), we ensure every project is rooted in excellence:

Whether you’re a business seeking powerful market insights or a mystery shopper looking to make an impact, our approach guarantees clarity, accuracy, and continuous improvement.
Where understanding your audience becomes your competitive edge.

Where understanding your audience becomes your competitive edge.

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We uphold the standards of national industry organizations.
Meet our team

Teamwork makes the dream work.