About Us
Founded in 1997, A Customer's Pointof View was born from a simple but powerful idea: to connect businesses with their customers through authentic, actionable feedback. What began as a small team of passionate customer experience professionals has since evolved into a full-service firm dedicated to helping organizations of all sizes enhance performance, build loyalty, and stand out in competitive markets.
Located just 30 minutes south of the Atlanta, we proudly serve clients across the United States and beyond, offering deep insights and personalized solutions that drive real results.
Who we are
Industries We Serve
At ACPView, we partner with a diverse range of industries where customer experience truly matters. Our clients span dynamic sectors such as:
- Restaurants : Creating memorable dining experiences, from fast casual to fine dining
- Retailers : Enhancing in-store and online shopping journeys
- Call Centers : Driving customer satisfaction through every interaction
- Government Agencies : Ensuring accountability and community trust through responsive service
- Transit Agencies : Supporting safe, reliable, and rider-focused transportation
- Airports : Elevating the traveler experience before takeoff
No matter the industry, we bring tailored insights and strategic support to help you exceed expectations and deliver exceptional service.
28+
Years of Experience
Mission & Values
At A Customer’s Point of View, we are committed to delivering insightful, actionable market research that drives real improvements for our clients. Through our CTIC Method (pronounced “critique”), we ensure every project is rooted in excellence:
- Customer-Centric : We prioritize meaningful, measurable results that help our clients grow and succeed.
- Transparency : Honest reporting and clear communication are at the heart of everything we do.
- Innovation : We embrace cutting-edge technology and evolving data strategies to provide the most accurate insights.
- Collaboration : Success happens when we work together—our clients, mystery shoppers, and expert team all play a vital role.
Whether you’re a business seeking powerful market insights or a mystery shopper looking to make an impact, our approach guarantees clarity, accuracy, and continuous improvement.
Where understanding your audience becomes your competitive edge.
Where understanding your audience becomes your competitive edge.
Project Done
0
K+
Happy Customer
0
K+
Customer Rating
0
Featured In
Members Or Affiliated With
We uphold the standards of national industry organizations.
