Everyone knows that the stink of bad phone service sticks to your company like the smell of salmon in the lunchroom microwave.
People complain loudly to their friends in public. They rant on Facebook. They cancel accounts and return their purchases, all because of one negative experience.
Positive calls might not create as much noise. But they’re just important. One exceptional phone call or particularly helpful agent can create a new customer for life.
Are your agents creating enemies or building for your future success?
A mystery calling program will help you find out.
The phone is your first point of contact for many customers, so you need to make a great impression.
ACPView will put our 20+ years of experience to work for you to design a custom mystery caller program to figure out exactly what’s working and what’s not in your call centers and customer support departments.
Get to the heart of your clients’ telephone experience and now to start creating turning frustrated customers into lifelong clients.
When my corporation tasked me with finding a mystery shopper program for our properties covering four states, I was a bit overwhelmed by the range of services and pricing in the industry. I received quotes from the do-all, be-all shopping firms and the cut-rate, get-what-you-pay-for firms. To say the least, I did not get the warm-fuzzies with any of those.
I then happened upon A Customer’s Point of View. They were just what we had been looking for in price, experience, and reporting capabilities. Since we were rookies to mystery shopping, I was provided with suggestions of questions and scoring that I could follow. A Customer’s Point of View made it so easy for us begin our program. The online reporting was simple to access and use and any tweaks that were needed were made with ease and understanding.
Click below to send us a message or give us a call at (770) 288-2717. Let’s get started creating a better customer experience today!