1997
Budling mystery caller programs since
What’s Important
First Impressions Count
The phone is your first point of contact for many customers, so you need to make a great impression.
ACPView will put our 20+ years of experience to work for you to design a custom mystery caller program to figure out exactly what’s working and what’s not in your call centers and customer support departments.
Customers For Life
Exceptional Phone Service
Everyone knows that the stink of bad phone service sticks to your company like the smell of salmon in the lunchroom microwave.
People complain loudly to their friends in public. They rant on Facebook. They cancel accounts and return their purchases, all because of one negative experience.
Positive calls might not create as much noise. But they’re just important. One exceptional phone call or particularly helpful agent can create a new customer for life.
Are your agents creating enemies for your future success?
Phone Calls With Data
- Observe and record wait & hold times
- Assess your staff’s product knowledge
- Understand if your clients feel valued and understood
- Identify points of tension between clients and support
- Evaluate conflict resolution and de-escalation skills
- Observe sales of upgrades, add-ons and optional services.
Large & Small
Call Centers
Customer
Support
Repair or
Service Dept.
Proven Success
with Our Clients
What’s Our Client Say
When my corporation tasked me with finding a mystery shop program for our properties covering four states, I received quotes from the do-all, be-all shopping firms and the cut-rate, get-what-you-pay-for firms.
To say the least, I did not get the warm-fuzzies with any of those.
I then happened upon A Customer’s Point of View. They were just what we had been looking for in price, experience, and reporting capabilities.”
Customer Care &Sales Coordinator
When my corporation tasked me with finding a mystery shop program for our properties covering four states, I received quotes from the do-all, be-all shopping firms and the cut-rate, get-what-you-pay-for firms.
To say the least, I did not get the warm-fuzzies with any of those.
I then happened upon A Customer’s Point of View. They were just what we had been looking for in price, experience, and reporting capabilities.”
Customer Care &Sales Coordinator
When my corporation tasked me with finding a mystery shop program for our properties covering four states, I received quotes from the do-all, be-all shopping firms and the cut-rate, get-what-you-pay-for firms.
To say the least, I did not get the warm-fuzzies with any of those.
I then happened upon A Customer’s Point of View. They were just what we had been looking for in price, experience, and reporting capabilities.”
Customer Care &Sales Coordinator
Whatever your business, We can help.
See your business from A Customer’s Point of View. Let’s get started by creating a better customer experience today!
AS FEATURED IN:
FAQ – Mystery Shopping
How much does a mystery caller program cost?
All of our mystery caller services are custom built for the individual customer. You can contact us for a quote but be assured that our services are priced very competitively versus the competition.
What regions do you cover?
We’re located in Atlanta, GA but we run mystery shopping, calling and riding programs all over North America.
How do I get the results?
We have a proprietary online reporting system developed to the specific needs of our customers. So you can access all of your reports online 24 hours a day.
How long have you been in business?
We’ve been providing custom mystery shopping services since 1997 and we’ve helped over 500 clients improve their customer experience through actionable plans based on data.
What if I have more questions?
Just contact us via the button below or call us at (770) 288-2717. We’d be glad to answer any and all of your questions about our mystery caller services.
