Frequently Asked Questions
We’ve compiled everything you need to know — all in one place.
Whether you’re a mystery shopper or a rider, we understand that questions come up along the way. Wondering when and how payments are made? Need some expert advice on improving your ratings or making the most out of every trip or shop? You’re in the right spot.
Our team has gathered clear, up-to-date answers to the most common questions from our shoppers and riders. From understanding how the process works to discovering insider tips that can help you succeed, we’ve made it easy for you to find exactly what you’re looking for.
Explore the sections below to get helpful insights, step-by-step guidance, and practical tips designed to help you earn more, work smarter, and enjoy your experience even more.
General Questions
A mystery shopper is someone hired to visit businesses, make purchases, or ask questions while posing as a regular customer. They then provide detailed feedback on their experience, helping companies improve customer service, operations, and overall customer satisfaction.
Retailers, restaurants, airports, banks, hotels, transit agencies and just about any type of service provider.
No prior experience is required, but attention to detail, good writing skills, and reliability
are essential.
Mystery shoppers are independent contractors, not employees.
You’ll follow specific instructions, observe staff behavior, take notes and photos
discreetly, and submit a detailed report afterward.
Sometimes, yes. If required, purchases are often reimbursed up to a certain amount.
Yes, you are typically free to accept or decline assignments based on your availability
and interest.
It’s usually considered a side gig, but some experienced shoppers manage to earn a
steady income by working with multiple agencies.
No prior experience is required, but attention to detail, good writing skills, and reliability are essential.
Payment & Compensation
Payment varies depending on the assignment. Some shops pay a flat fee (e.g., $10–$50), while others reimburse expenses or offer free products/services.
· Payments are made via PayPal or Direct Deposit
· Shops submitted between the 1st and 15th of a month are paid by the 1st of the following month.
· Shops submitted between the 16th and 31st are paid by the 15th of the next month.
Mystery shoppers are independent contractors, not employees.
Assignments & Reporting
· Avoid fake checks — scammers send large checks and ask you to send money back; they’ll bounce later.
· Watch email addresses — real companies use official domains (e.g., @acpview.com, not Gmail or Yahoo).
· Ignore too-good-to-be-true offers — legit shops usually pay $10–$50.
· Don’t send or deposit money for anyone.
Getting Started
Yes, you are typically free to accept or decline assignments based on your availability and interest.
It’s usually considered a side gig, but some experienced shoppers manage to earn a steady income by working with multiple agencies.
