This custom framing provider has locations in major retailers across the country.
When they started to see signs that something wasn’t right in their stores they reached out to A Customer’s Point of View for help…
ACPVIEW’s service has been an integral part of our Associate Training Program as well as measuring our performance compared to that of other Concessionaires in the Airport
We have recommended their services to other Concessionaires within the Airport and without hesitation recommend them to any business looking to improve as well as monitor their current customer service standards.
This regional government wanted to be sure their offices were providing the high level of service their citizens deserve.
So they contacted A Customer’s Point of View find out how they were doing…
This transit authority had a major wave of customer complaints but they couldn’t sort out which ones were real, systematic problems.
They needed to figure out the root cause of their biggest customer issues.
That’s where A Customer’s Point of View came into the picture…
“ACPVIEW’s expertise, responsiveness, and suggestions have made our program very effective and we are capturing the information that we needed. The quality of the evaluations and the reporting is excellent. We highly recommend using their services.”