Experienced Professionals
For nearly three decades, A Customer’s Point of View (ACPView) has been the catalyst organizations rely on to unlock genuine growth and achieve lasting market leadership. We don’t just collect feedback—we uncover the unfiltered, actionable truth that transforms operations, elevates service quality, and strengthens customer loyalty.
Since 1997, our mission has remained simple yet powerful: to connect you directly with your customer’s authentic experience. Over the years, that mission has evolved into a comprehensive, full-service system that gives organizations a decisive competitive advantage. Through our specialized Mystery Shopper, Mystery Rider, and Mystery Caller services, we deliver deep, personalized insights that enhance performance, improve customer interactions, ensure brand consistency, and drive measurable results across every touchpoint.
We are more than evaluators—we are strategic partners committed to helping you make smarter decisions guided by data you can trust. Based just south of Atlanta, we proudly serve clients nationwide, equipping organizations of every size and industry to stand out, excel, and succeed in today’s competitive landscape.
Who we are
Industries We Serve
At ACPView, we partner with a diverse range of industries where customer experience truly matters. Our clients span dynamic sectors such as:
- Restaurants : Creating memorable dining experiences, from fast casual to fine dining
- Retailers : Enhancing in-store and online shopping journeys
- Call Centers : Driving customer satisfaction through every interaction
- Government Agencies : Ensuring accountability and community trust through responsive service
- Transit Agencies : Supporting safe, reliable, and rider-focused transportation
- Airports : Elevating the traveler experience before takeoff
No matter the industry, we bring tailored insights and strategic support to help you exceed expectations and deliver exceptional service.
Mission & Values
At A Customer’s Point of View, we are committed to delivering insightful, actionable market research that drives real improvements for our clients. Through our CTIC Method (pronounced “critique”), we ensure every project is rooted in excellence:
- Customer-Centric : We prioritize meaningful, measurable results that help our clients grow and succeed.
- Transparency : Honest reporting and clear communication are at the heart of everything we do.
- Innovation : We embrace cutting-edge technology and evolving data strategies to provide the most accurate insights.
- Collaboration : Success happens when we work together—our clients, mystery shoppers, and expert team all play a vital role.
Whether you’re a business seeking powerful market insights or a mystery shopper looking to make an impact, our approach guarantees clarity, accuracy, and continuous improvement.
Members Or Affiliated With
We uphold the standards of national industry organizations.
Where understanding your audience becomes your competitive edge.
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