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A Customer’s Point of View has been an excellent resource for over four years in supporting our customer service QA program. Their staff was a major provider of our secret shopper program that generated one of the major indices on the performance of the airport’s concessions staff. A Customer’s Point of View received monthly assignments and completed them in a timely and thorough manner. Reports were reliable and accurate, properly prepared, and importantly, presentable and credible to the concession operator. We were pleased with A Customer’s Point of View’s performance and feel confident in recommending them for similar projects. |