Services

Mystery Shopping Services Helps Improve Your Customer's Experience--and your bottom line.

In today's business environment, many businesses invest thousands into location décor, advertising and initial employee training. But what are the benefits of these expenditures if your customers ends up frustrated with slow service, non-user friendly websites or unknowledgeable employees?

Our mystery shopping strategies provides you with an excellent snapshot of your customer's experience. Combine with trending summary information, you have the ammunition you need to improve service by updating policies, procedures and training programs. (SEE OUR CASE STUDIES).  We can even provide you an analysis of your competition to include what they do well, what needs improvement and how they compare to your business.

ACPVIEW has programs to help increase the bottom line. Our program offerings are designed to get results. ACPVIEW has a program waiting just for you! We are committed to helping your business become successful.

Our mystery shopping reports can also be utilized for:

  • Compliance Audits
  • Employee Training
  • Incentives/Awards
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Compliance Audits

Compliance and regulations are the norm these days, regardless of what industry you are in.  You need to know whether your business is in compliance with whatever regulations you must comply with. Many businesses utilize our services to insure that they are in compliance with government regulation before the government does.

Employee Training

Our training program are customized to each client based on real world scenarios. Mystery shops can be done before training to determine training needs or after training to determine training effectiveness and any future training needs or follow-up. Combining our world class training with our mystery shopping reports, truly maximizes your mystery shopping program.

Incentives/Awards

Everyone dreams of wearing a crown and this services feeds the immediate gratification that is in all of us! Our Incentive/Awards Service awards employees "on the spot" for doing a great job.  Our Incentives & Awards Service honors employees right on the spot for a job well done. You provide us with the criteria that the employee must meet and when the employee meets it, they are awarded to accolades. gifts and more!Employees feel so great to be recognized in front of other employees and customers and provides an instant boost to employees who are awarded.

Contact us today at (770) 288-2717 and let's discuss your needs.