How tuned in are you to customer service? Do you think it is all about the money? TEST YOUR CUSTOMER SERVICE SAVVY...

 1.  A satisfied customer will tell more people about their positive experience than a dissatisfied customer will tell others about their negative experience.
  True
False    
 2.  It is more cost effective for me to make an effort to retain my current clients than it is to go out and find new clients.
 

True

False
 3.

Consumers are more likely to stick with a telecom provider based on the cost of its service rather than the quality of the customer experience.

True

False    
 4.

 When asked to define the differences between great and bad service, consumers said the top characteristic of companies with "great service" is the ability to resolve questions and problems.

True

 
False    
 5.

5. Reward/points programs are more important than service quality when selecting a hotel.

True

 
False  
 6.

An increase in customer retention can have the same effect as cutting costs.

True

 
False  
 7.

A significant impact is made on customer satisfaction or loyalty when a person is transferred once during a call.

True

 

 
False    
 8.

An employee incentive plan has no bearing on a company’s returns.

True

 
False