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Grow your
sales
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Build customer
loyalty
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Strengthen your
brand
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What do your
customers see?

Apathetic employees. Dirty windows. Ineffective training programs. Poorly executed initiatives.

What you don’t see in your stores does hurt you…but it’s not always easy to understand what’s going wrong.

You can’t possibly see everything that’s going on in your business. But it’s still your job to know what’s happening everywhere, all the time.

Find out what’s holding you back.

A well-designed mystery shopping program helps you pull back the curtain on your customer experience.

See what your customers see. Find out which locations are following your direction and who is falling behind.

Get ground-level insights into where your customer experience is lacking and take action to improve delight your customers, build brand loyalty and drive more sales.

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Fix it with data-driven solutions.

We love data. But we also understand that data is a tool, not a solution. So we’ll never dump a stack of reports on your desk and wish you the best of luck.

We’ll help you develop actionable plans to advance your goals, based on our experience conducting 100,000+ mystery shops over the past 20 years.

Want to see what's really happening in your business?

Mystery shopping is about
more than just messy tables
and slow greeting times.

Here are just some of the things mystery shop program
can help you with:
  • Improve suggestive selling and upsells to drive more sales
  • Create brand consistency across locations and regions
  • Uncover gaps in employee training
  • Find out what your customers love about your shopping experience
  • Discover what might be driving customers away
  • See what is happening in your stores when you’re not there
  • Get all locations on-board with company initiatives
  • Ensure compliance with legal requirements to avoid penalties
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Building custom mystery shopping
programs since 1997.

Custom
Programs

Every shopping program we run is a custom program, specially designed to meet the needs of your organization.

Robust
Reporting

Our proprietary web-based reporting software is convenient and provides the data you need to make critical improvements.

Decades of
Experience

We’ve been around the block more than once. Whether it's your first mystery shop or your thousandth, we're prepared for you.

Strong
Relationships

We pride ourselves on building strong relationships with our clients, to meet their long-term goals, not just short term needs.

Our
Evaluators

We’ve build the best staff in the industry by offering competitive rates, treating them and superior screening processes.

Whatever your business, we can help.

ACPView designs and executed mystery shopping services for:
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Retail shops &
chains
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Grocery
stores
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Casual
Dining
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Fast
Food
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Retail
Banking
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Fitness
Centers
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Airports
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Government
Agencies
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Public
Transportation
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Telecommunications Company

Customer Care & Sales Coordinator

“When my corporation tasked me with finding a mystery shop program for our properties covering four states, I received quotes from the do-all, be-all shopping firms and the cut-rate, get-what-you-pay-for firms.

To say the least, I did not get the warm-fuzzies with any of those.

I then happened upon A Customer’s Point of View. They were just what we had been looking for in price, experience, and reporting capabilities.

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Airport
Concessions Manager

I initially started using A Customer’s Point of View services when I was the Concessions Manager at Hartsfield-Jackson Atlanta International Airport in 2000. A Customer’s Point of View has always provided prompt, accurate reporting and I highly recommend them.

See your business from a
customer's point of view.

Click below to send us a message or give us a call at (770) 288-2717.
Let’s get started creating a better customer experience today!

Mystery Shopping
FAQ:

How much does it cost?

Each mystery shopping job we perform is a custom program for the specific customer. Pricing will depend on the number of locations to be shopped and the specific research we conduct. Contact us for a free consultation.

What regions do you cover?

We’re based in Atlanta, GA but our team is throughout North America. We can conduct mystery shops across the US, as well as in Mexico and Canada.

How long will it take to get started?

Most of our programs are up and running in about 30 days. But we have executed jobs in less time. If you have a particular urgency, contact us and we’ll let you know if it’s possible.

I'm not happy with my current shopping program. Can you help?

Of course! We get clients like this all the time. Unfortunately, not all of our competitors really listen to what you need. We’ll never try to force you into a pre-structured program. Instead, we’ll work with you to get you what you need. Let us know what’s not working with your current solution and we’ll come up with a program that meets your needs.

How can I trust your shoppers?

We give clear instructions and training to our shoppers before each job, so they know what to look for. If a shopper submits sub-par work then we stop working with them. We stand behind the work of our shopping team 100%.

I don't see my industry listed on your page. Can you still help?

Absolutely! If you’re in a service-based industry then a mystery shopping service can help you. If we haven’t done your industry before, we’ll work with you to figure out your needs and create a new program for you. We’re always up for a challenge!

How can I contact you?

It’s simple! Just click any of the big green buttons on this page and send us a message!
Or call us at (770) 288-2717, if you prefer. We’ll be waiting to help you.

Get clear, actionable insights
to serve your customers better.

Click below to send us a message or give us a call at (770) 288-2717. Let’s get started creating a better customer experience today!