Mystery Rider Services

Mystery Rider Services

We ride to provide you the true view of your passenger's experience.

Whether it is a bus, train, airport ground transportation or taxi A Customer's Point of View is your transportation expert. We conduct programs for:

  • Bus
  • Rail
  • Paratransit/mobility
  • Field personnel (station personnel/security)
  • Fare purchase
  • Customer information call centers
  • Paratransit/mobility reservations center

 

What do we monitor?

We monitor every aspect of the customer's experience to include:

  • Federal ADA compliance and monitoring
  • Telephone call center information
  • Bus operator behavior, driving/safety and customer service skills
  • Bus operator mobile device tie down compliance
  • Bus/rail announcements compliance
  • Transit vehicle cleanliness
  • Bus ramp/lift operations
  • Passbys
  • Paratransit reservations and ride services
  • Elevator/escalator operations/outages announcement
  • On time performance

"ACPVIEW’s expertise, responsiveness, and suggestions have made our program very effective and we are capturing the information that we needed. The quality of the evaluations and the reporting is excellent. We highly recommend using their services."

MId-West Transit
Customer Service Manager

Contact us today at (770) 288-2717 and let's discuss your needs.