Mystery Caller Services
Call centers face a unique challenge in that they do not have the advantage of face to face contact thus have to rely on voice inflection, representative's knowledge, sales skills and these can go a long way in presenting an excellent "face" to your business.
Our Mystery Caller services specializes in telephone communications. Our Mystery Callers evaluate your representatives ability to convey information knowledgeably, verbally explain complex issues as well as sales skills, ability to solve problems and de-escalate irate callers. The evaluation also includes monitoring wait periods and hold times.
Industries that would benefit from these services are any business that has:
- Customer service/care centers
- Reservation call centers
- Sales, service and repair call centers