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Build customer
relationships
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Improve selling
skills
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Strengthen your
brand
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Exceptional phone service creates customers for life.

Everyone knows that the stink of bad phone service sticks to your company like the smell of salmon in the lunchroom microwave.

People complain loudly to their friends in public. They rant on Facebook. They cancel accounts and return their purchases, all because of one negative experience.

Positive calls might not create as much noise. But they’re just important. One exceptional phone call or particularly helpful agent can create a new customer for life.

Are your agents creating enemies or building for your future success?

A mystery calling program will help you find out.

Hear what your customers hear.

Make your first
impression count.

The phone is your first point of contact for many customers, so you need to make a great impression.

ACPView will put our 20+ years of experience to work for you to design a custom mystery caller program to figure out exactly what’s working and what’s not in your call centers and customer support departments.

Get to the heart of your clients’ telephone experience and now to start creating turning frustrated customers into lifelong clients.

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See how your phone team is
performing:

  • Observe and record wait & hold times
  • Assess your staff’s product knowledge
  • Understand if your clients feel valued and understood
  • Identify points of tension between clients and support
  • Evaluate conflict resolution and de-escalation skills
  • Observe sales of upgrades, add-ons and optional services.
  • Monitor compliance with published company procedures
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Who are you talking to?

ACPView designs and executes mystery calling services for:
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Large & Small
Call Centers
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Phone sales
departments
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Repair or
Service Dept.
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Reservation
Departments
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Customer
Support

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Telecommunications
Call Center Manager

When my corporation tasked me with finding a mystery shopper program for our properties covering four states, I was a bit overwhelmed by the range of services and pricing in the industry. I received quotes from the do-all, be-all shopping firms and the cut-rate, get-what-you-pay-for firms. To say the least, I did not get the warm-fuzzies with any of those.

I then happened upon A Customer’s Point of View. They were just what we had been looking for in price, experience, and reporting capabilities. Since we were rookies to mystery shopping, I was provided with suggestions of questions and scoring that I could follow. A Customer’s Point of View made it so easy for us begin our program. The online reporting was simple to access and use and any tweaks that were needed were made with ease and understanding.

Get ready to hear what your customers hear.

Click below to send us a message or give us a call at (770) 288-2717. Let’s get started creating a better customer experience today!

Mystery Caller
FAQ:

How much does a mystery caller program cost?

All of our mystery caller services are custom built for the individual customer. You can contact us for a quote but be assured that our services are priced very competitively versus the competition.

What regions do you cover?

We’re located in Atlanta, GA but we run mystery shopping, calling and riding programs all over North America.

How do I get the results?

We have a proprietary online reporting system developed to the specific needs of our customers. So you can access all of your reports online 24 hours a day.

How long have you been in business?

We’ve been providing custom mystery shopping services since 1997 and we’ve helped over 500 clients improve their customer experience through actionable plans based on data.

What if I have more questions?

Just contact us via the button below or call us at (770) 288-2717. We’d be glad to answer any and all of your questions about our mystery caller services.

Contact us for a free consultation