Client FAQ’S

Interested in a mystery shopping program? Here are some of the common questions we receive.

 


What aspects of my business will you look at?

What  is included in your mystery shopping program?

We customize our programs based on each client's needs and requirements.  Our first step would be to gather information on your business, your processes, procedures and requirements. That information is the basis that we utilize to build and develop a program tailored to your business.


How much does it cost?

We charge a "per shop" fee rather than an hourly basis. For example, if you have five (5) locations and there is one visit to each location, the fee would be X dollars times five (5). The "per shop" fee is based on the time spent to gather the reporting information as well as summary reporting needs, where your businesses are located, etc.


How long does it take before the program begins?

Normally, it takes us thirty days to get a program rolling but we have been successful in setting up and completing programs within thirty days. If you have an urgent need to get started ASAP, contact us and we can discuss it with you.


I currently am running a mystery shopping program but I am not happy with it.

Can you revamp my program?

The first step in any mystery shopping program is understanding what your needs are and what you hope to achieve with a mystery shopping program. We will provide you with an honest synposis to make sure that you received the services that you want.

Contact us today at (770) 288-2717 and let's discuss your needs.