A Customer's Point of View, Inc.

Exceptional customer experiences since 1997:
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20 +

Years
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200

Clients
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100,000 +

Shops

Delivering insights that lead to action.

A mystery shopping service can help you see what’s happening in your business when you’re not around. But just collecting information isn’t nearly enough.

All that data means nothing if your partner doesn’t have the experience to ask the right questions and and the know-how to help convert your data into actionable plans.

Let’s talk shopping!
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Boutique service, professional results

You’ll never feel like “just another client” with A Customer’s Point of View, Inc.. We work hand-in-hand with you to develop a custom shopping program that meets your needs. No cookie cutter programs here.

We’re small enough to provide you individualized service but big enough to execute large-scale shopping projects throughout North America.

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evaluators you can
trust

A Customer’s Point of View, Inc. employs only the best field and phone agents to go into the market for our clients. Each one is trained to professionally assess the elements that make a difference in your business.

We’ll develop a plan together to target that data points that matter to you and then our team of professional evaluators will execute with precision.

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ACPView Shopping
Services

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Mystery Shopper
Services

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Mystery Shopper
Services
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See what's happening at the ground level of your business. Get actionable data based on your specific needs.
  • Restaurants / Retail
  • Financial institutions
  • Government agencies
  • Utility companies
  • And many more!
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Mystery Caller
Services

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Mystery Caller
Services
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A phone call is the first impression most customers have of your business. Don't miss the opportunity to get it right.
  • Call centers
  • Customer service depts.
  • Sales departments
  • Incoming orders
  • Other phone support
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Mystery Rider
Services

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Mystery Rider
Services
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A leader in mystery rider programs, we've developed programs for transit companies throughout North America.
  • City bus service
  • Subway/Metro/Light rail
  • Airport ground transport
  • Taxi Services
  • All transportation services

The ACPView
difference

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Custom
Programs

Every shopping program we run is a custom program, specially designed to meet the needs of your organization.

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Robust
Reporting

Our proprietary web-based reporting software is convenient and provides the data you need to make critical improvements.

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Decades of
Experience

We’ve been around the block more than once. Whether it's your first mystery shop or your thousandth, we're prepared for you.

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Strong
Relationships

We pride ourselves on building strong relationships with our clients, to meet their long-term goals, not just short term needs.

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Our
Evaluators

We’ve build the best staff in the industry by offering competitive rates, treating them and superior screening processes.

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Airport Guest

Services Manager

I would like to recommend the services of A Customer’s Point of View, Inc. to be considered for your business’s Mystery Shopper program.

I have worked with them over the last two years and have to say that they are great! The staff is always very friendly and helpful with our needs. They organize and conduct mystery shops using our Company guidelines and schedules without incident.

I believe A Customers’ Point of View, Inc. would be an excellent selection for your company’s needs.

Get ready to see what
your customers see

Click below to send us a message or give us a call at (770) 288-2717.
Let’s get started creating a better customer experience today!