Customize Programs

Designed to Fit Your Business Needs

Looking for mystery shopping services for your business? A Customer's Point of View, Inc. has provided quality mystery shopping services to businesses nationwide since 1997. When you hire us, you hire a partner working in tangent with you to insure that you get a true view of a customer's experience. Many businesses have come to us after trying other companies services because we have been successful with mystery shopping programs that other companies have not. Our work speaks volume for us....and our clients speak well of us too.

We work with you to develop a program based on what you want to know, need to know and should know in order to determine and improve service performance as well as reduce possible risks.

Our Services

Retail and restaurant evaluations

Evaluation of service and non-retail businesses

Evaluate transit, taxi and ground transportation services

Evaluate call centers, appointment setting and more

Mystery ADA
Evaluation of services for people with disabilities
Click here for our service offerings

What We Provide

No cookie cutter program. Our programs are customized to each customer's need.

Robust reporting through our proprietary web based report system so that you can determine what you do well as well as areas that need improvement.

Our years of expertise in working with a variety of industries insures that vital information is captured.

“ When my corporation tasked me with finding a mystery shoppe program for our properties covering four states, I was a bit overwhelmed by the range of sevices and pricing in the industry. I received quotes from the do-all, be-all shopping firms and the cut-rate, get-what-you-pay-for firms. To say the least, I did not get the warm-fuzzies with any of those. I then happened upon A Customer's Point of View. They were just what we had been looking for in price, experience, and reporting capabilities.”

Telecommunications Company
Customer Care and Sales Coordinator


contact us

Contact info

1350 Zack Hinton Pkwy, STE C,
McDonough, GA 30253

Phone: (770) 288-2717

Fax: (678) 707-8602