Is your customer service up to par?

Looking to improve your customer service? A Customer's Point of View, Inc. has provided quality mystery shopping services to businesses nationwide since 1997. Greetings, smiles and eye contact are great but it is the entire experience that can make or break you. Long wait periods, poorly designed websites, unknowledgeable employees, poor signage and unclean locations also plays a role in the customer's perception of your business. We work with you to develop a program based on what you want to know, need to know and should know in order to determine and improve service performance and your bottom line.

Mystery Caller Services

Mystery Shopper Services

Our Mystery Shopper Services is geared towards restaurants, retail, financial institutions, government agencies, living facilities, utility companies and more!

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Mystery Caller Services

Mystery Caller Services

Our Mystery Caller Services is geared towards call centers, customer service departments and sales/order departments.

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Mystery Rider Services

Mystery Rider Services

Our Mystery Rider Services are geared towards people movers whether it is a transit authority, airport ground transportation or taxi services.

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Robust web-based reporting system

Robust reporting through our proprietary web based report system so that you can determine what you do well as well as areas that need improvement.

Customized Programs

No cookie cutter programs here. If you are looking for a program customized to your needs, you have come to the right place.

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Clients recognize our experience

“ When my corporation tasked me with finding a mystery shoppe program for our properties covering four states, I was a bit overwhelmed by the range of sevices and pricing in the industry. I received quotes from the do-all, be-all shopping firms and the cut-rate, get-what-you-pay-for firms. To say the least, I did not get the warm-fuzzies with any of those. I then happened upon A Customer's Point of View. They were just what we had been looking for in price, experience, and reporting capabilities.”

Telecommunications Company
Customer Care and Sales Coordinator

Contact us today at (770) 288-2717 and let's discuss your needs.